Hanoi Media Hotel & Spa

We stayed here as a family for a few nights at the start of our trip and up to 6 nights at the end of our trip. The staff in this hotel were just amazing. Nancy helped us book all of our private transfers to places around Northern Vietnam and communicated regularly with us to make sure everything ran smoothly. The service we had was exceptional. All of the staff working here were lovely and couldn't do enough for us. The location was great, right beside Hoan Kiem Lake and in the heart of the Old Quarter. The beds were comfortable, and the rooms were a good size. I can see from previous reviews that there have been improvements on some things that were previously complained about. Overall, we would highly recommend this hotel to travellers to Ha Noi.

We stayed in two different rooms. The first was great with a balony and was airy and roomy. The second was small and windowless. I think they should let you know that some rooms do not have windows. Overall when I got over not having a window it was comfortable. The rooms were clean and well maintained. The bathroom was great. The breakfast was good with a variety that you could always find something suitable to eat. The location was good, so close to the lake and other facilities. The staff were very helpful and were always at hand to help. They arranged cyclo tours for example. I would recommend this hotel as a good place to stay in a great safe location.

The best hotel I stayed in throughout my 2-week stay travelling south to north. The photos are extremely accurate & the service was 10/10. The hotel staff are lovely & so competent at their jobs. Believe the glowing reviews. My adult daughter & I stayed in a deluxe twin room - the comfiest beds EVER, lovely decor & even thoughtful extras like earplugs! Beautiful bathroom & great shower pressure. Our room overlooked the main entrance & road noise while sleeping wasn't a problem at all (I'm a very light sleeper). Breakfast choices were plentiful - you can choose from the usual pho/fruit/cereal/yoghurt continental buffet style plus order Western cooked breakfast options from a menu. Located within steps of Hoan Kiem lake (right by the Huc Bridge side), there's an unlimited variety of retail shopping & good eating places within a two-minute walk. The hotel organised our transfer back to the airport & it was a total highlight - our driver was the funniest guy & an absolute delight. We absolutely loved this hotel & didn't want to leave! Would definitely stay here again, if we're lucky enough to ever return to Vietnam. Thank you so much!

The hotel is clean, comfortable and in a convenient and safe location. What really sets it apart from others is the excellent staff. The ladies on reception are clearly in charge, handling all my day to day needs efficiently and always with a smile. It was fun interacting with them. Housekeeping did a great job and the kitchen staff on floor 8 churned out some very good breakfasts during my 10 day stay. I had fun drinking in the Sky Bar too, looking over Hanoi, with a sensibly priced beer in my hand.

The staff were all so friendly and helpful, including the reception staff, the staff at breakfast and those serving drinks at the Lux Sky Bar. The breakfast was great - a good variety of options - and we enjoyed a drink in the Sky Bar every evening, with a nice view of the lake and city from there. The location is brilliant - a one minute walk and you are at the lake and easy walking distance to other attractions like Train Street and the Puppet Theatre. Even little things like good water pressure in the shower and excellent bathroom facilities. Overall we were 100% satisfied with Hanoi Media and Spa Hotel and we loved our stay in the Old Quarter of Hanoi, such a friendly and vibrant city.