Hanoi Media Hotel & Spa

We stayed in two different rooms. The first was great with a balony and was airy and roomy. The second was small and windowless. I think they should let you know that some rooms do not have windows. Overall when I got over not having a window it was comfortable. The rooms were clean and well maintained. The bathroom was great. The breakfast was good with a variety that you could always find something suitable to eat. The location was good, so close to the lake and other facilities. The staff were very helpful and were always at hand to help. They arranged cyclo tours for example. I would recommend this hotel as a good place to stay in a great safe location.

The best hotel I stayed in throughout my 2-week stay travelling south to north. The photos are extremely accurate & the service was 10/10. The hotel staff are lovely & so competent at their jobs. Believe the glowing reviews. My adult daughter & I stayed in a deluxe twin room - the comfiest beds EVER, lovely decor & even thoughtful extras like earplugs! Beautiful bathroom & great shower pressure. Our room overlooked the main entrance & road noise while sleeping wasn't a problem at all (I'm a very light sleeper). Breakfast choices were plentiful - you can choose from the usual pho/fruit/cereal/yoghurt continental buffet style plus order Western cooked breakfast options from a menu. Located within steps of Hoan Kiem lake (right by the Huc Bridge side), there's an unlimited variety of retail shopping & good eating places within a two-minute walk. The hotel organised our transfer back to the airport & it was a total highlight - our driver was the funniest guy & an absolute delight. We absolutely loved this hotel & didn't want to leave! Would definitely stay here again, if we're lucky enough to ever return to Vietnam. Thank you so much!

The hotel is clean, comfortable and in a convenient and safe location. What really sets it apart from others is the excellent staff. The ladies on reception are clearly in charge, handling all my day to day needs efficiently and always with a smile. It was fun interacting with them. Housekeeping did a great job and the kitchen staff on floor 8 churned out some very good breakfasts during my 10 day stay. I had fun drinking in the Sky Bar too, looking over Hanoi, with a sensibly priced beer in my hand.

The staff were amazing, even though typhoon Yagi had just desolated the whole city, and there we trees blocking the way, they made everything they could to make our stay comfortable and unforgettable by helping us with our transfer and recommending nice restaurants and attractions. A special thank you to the lady who help us find the transfer bus to Ha Long in the middle of the rain. The location of the hotel is probably the best for seeing around Hanoi's Old Quarter. It was very near to the Water Puppet Theatre, the Sword Turtle Lake, Beer Street, Dong Xuang Market and so many more attractions.

Staffs are professional especially Selena who is attentive to details, good memory and Edward takes initiative. Not often to find hotel staffs with passion and care. Location is accessible to walk for variety of food, shopping and sightsee. just 2 minutes walk from Hoan Kiem Lake. breakfast changes daily so not too boring. Rooftop sky bar is nice to chill out at with unique drinks where staff would recommend or give suggestion depending on your preference.